Refund and Returns Policy

Effective Date: January 4, 2025
Website: https://greenhato.net/
Contact Information:
Street: 682 W Sunnyside Ln, Thermopolis, Wyoming (WY), United States
Phone Number: (307) 864-2661
Email: info@greenhato.net

Greenhato is committed to ensuring your satisfaction with every purchase. If you are not completely satisfied, we offer a refund or return in accordance with our policy.

1. Return Eligibility

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it.
  • Be in the original packaging.
  • Be returned within 30 days from the date of purchase.

2. Non-returnable Items

Certain items are not eligible for returns, including:

  • Gift cards.
  • Items marked as final sale or clearance.

3. How to Return an Item

To initiate a return, please contact our customer service team at info@greenhato.net, providing the following information:

  • Your order number.
  • The product you wish to return.
  • The reason for your return.

We will provide you with instructions for returning the item and may ask for photographic evidence of the issue if the return is due to a defect or damage.

4. Return Shipping Costs

You are responsible for the return shipping costs, except when the return is due to an error on our part (e.g., damaged or incorrect items).

5. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 7–10 business days.

6. Exchanges

If you wish to exchange an item, please follow the same process as for returns. We will assist you in replacing your item with the correct one, subject to availability.

7. Damaged or Defective Items

If you receive an item that is damaged or defective, please notify us immediately. We will provide a full refund or replacement at no additional cost to you.

8. Late or Missing Refunds

If you haven’t received your refund yet, please check your bank account again. If the refund is not visible, contact your credit card company or bank. It may take some time before the refund is officially posted.